Community Health Network
A whole new leadership model
The leaders of Community Health Network knew their business models needed to change but had never been given the space, the skills, or the process to reinvent them. We built that space, and expanded their innovation team’s capacity to influence the business.
Leadership Capacity
The problem
Community Health Network asked us to help their leaders be more ambidextrous and develop skills to reinvent their business models. They needed an internal development program that created the space and capacity to collaborate with their peers and design, develop and launch new business models to improve patient outcomes. Included in the problem they were facing was branding and facilitating the program in a way that created greater trust that the innovation strategy could lead to new revenue-generating ventures.
How we helped
We designed a Leadership Institute to explore future ways to create value specific to a variety of emerging patient jobs to be done. We created and facilitated a curriculum that engaged leaders in-person, accelerating progress towards adaptation of existing business models. The program grounded the leaders with live field research done to bring the voice of the local patient into creative dialogue. The experiential training helped leaders feel empowered to change their business and positioned innovation as a strategic capability.
What we built
As a result of the work, we co-created a Search Prospectus that outlined four unique discovery pathways to create new business models through internal startup teams working inside out. The discovery pathways included a stage-gated process we built with the team that validated opportunities through rapid experiments and patient discovery. The work accelerated the innovation strategy and lead to $8M+ of capital deployment to design, build, and launch new commercial products and services.
